Terms of Service

1. Acceptance of Terms

Welcome to Mega Clean. By accessing our website, requesting a quote, or booking any of our professional cleaning services, you agree to be bound by these Terms of Service. Please read them carefully before proceeding. If you do not agree to these terms, you must not use our services or website.

2. Services Provided

Mega Clean offers premium, professional cleaning services across Sydney, New South Wales. Our specialised services include:

• Carpet, Rug, Mattress & Upholstery Cleaning

• Fabric Protection

• TileGrout Cleaning

• Leather Cleaning

• High-Pressure Exterior Cleaning

• Emergency Flood Restoration & Water Extraction

All services are carried out by trained, certified technicians using industry-approved equipment and premium, eco-friendly cleaning solutions.

3. Quotes and Pricing

All quotes are estimates based on the information provided by the customer and are valid for 14 days. We reserve the right to adjust the final price if:

• Additional rooms, areas or services are requested.

• The condition of the carpet, upholstery or item differs from what was described.

• Important or accurate information was not provided when the quote was prepared.

• Access to the property is restricted, requiring extra labor or equipment.

Our technicians will always inspect the areas and confirm any price adjustments with you before commencing work.

4. Bookings and Access

To facilitate a successful service, the customer must ensure the following conditions are met at the scheduled booking time:

• Safe and unobstructed access to the property for our technicians and equipment.

• Continuous access to working electricity and a reliable water supply.

• Adequate parking within close proximity to the property entrance.

If we are unable to gain access or if essential utilities are unavailable, a call-out fee may apply, and the booking may need to be rescheduled.

5. Cancellations and Rescheduling

We understand that plans can change. To help us manage our schedule and support our technicians, we require:

• At least 24 hours' notice for any cancellation or rescheduling request.

• Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to 50% of the quoted service value.

• Same-day cancellations or "no-shows" will be charged at the full quoted rate.

6. Payment Terms

Payment is strictly due upon completion of the service on the day of the booking, unless a prior commercial credit agreement has been established in writing. We accept:

• Major credit and debit cards (Visa & Mastercard)

• Direct bank transfer (EFT) with immediate receipt confirmation

• Cash payments directly to the lead technician

For commercial clients, invoices are subject to a strict 7-day payment term from the date of issue if approved. Late payments may incur administrative fees and interest.

7. Customer Responsibilities

Prior to the arrival of our technicians, customers are responsible for:

• Removing all fragile, valuable, or breakable items from the rooms to be cleaned.

• Clearing small items, toys, and clutter from the floor surfaces.

• Securing pets in a safe, separate area away from the cleaning equipment.

Our technicians are not authorised to move heavy furniture, electronics, or valuable antiques unless specifically agreed upon in writing prior to the booking.

8. Stains, Damage and Results

While Mega Clean uses premium stain-treatment techniques, we cannot guarantee the complete removal of permanent stains, including but not limited to dye transfers, bleach, rust, or old pet stains. Additionally:

• We are not liable for pre-existing wear and tear, fiber thinning, or sun damage. In cases where household cleaners and upholstery sprays have been applied to the fabric, these stains can be brought to the surface, and we are often unable to remove them completely. Mega clean does not take responsibility for marks, discolouration or stains uncovered during the clean that result from use of these household cleaners and fabric protectors.

• We do not accept responsibility for loose carpet fibers, weak seams, or pre-existing water damage that may become visible after deep cleaning. Mega Clean does not guarantee removal of cracking, scratches, pen marks or discolouration from leather items.

• Any concerns regarding the cleaning results must be reported to us within 48 hours of service completion.

9. Drying Times and Aftercare

Drying times vary depending on ventilation, humidity, and fiber type. To ensure optimal results and safety:

• Keep rooms well-ventilated by opening windows or using fans/air conditioning.

• Avoid walking on wet carpets or upholstery to prevent re-soiling or slipping.

• Keep children and pets off the damp surfaces until completely dry.

Mega Clean is not liable for slips, trips, or falls resulting from walking between wet carpeted areas and hard floor surfaces.

10. Liability and Limitations

To the maximum extent permitted by law, Mega Clean's liability for any claim, loss, or damage arising from our services is strictly limited to the re-performance of the service or a refund of the amount paid for the specific service. We are not liable for any indirect, incidental, or consequential damages.

11. Website Use

The content on the Mega Clean website is for general informational purposes only. While we strive for accuracy, we do not warrant that the information is complete, reliable, or up-to-date. Your use of the website is at your own risk.

12. Intellectual Property

All content, logos, graphics, images, and text on this website are the intellectual property of Mega Clean and are protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.

13. Privacy

We are committed to protecting your personal information. Any personal information collected through bookings or enquiries will be handled securely and in accordance with our Privacy Policy and applicable privacy laws.

14. Changes to These Terms

Mega Clean reserves the right to modify or update these Terms of Service at any time without prior notice. The updated terms will be posted on this page with the revised "Last updated" date. Your continued use of our services or website constitutes acceptance of the revised terms.

15. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact our support team:

Mega Clean
Revesby, NSW, Australia
Email: info@megaclean.com.au
Phone: 1300 151 127