Privacy Policy

Information We Collect

Mega Clean respects your privacy and is committed to protecting your personal information. We collect information that you voluntarily provide to us when requesting a quote, booking a cleaning service, contacting us, or subscribing to our communications.

Personal Data You Provide

• Contact details including your name, email address, phone number, and Sydney service address.

• Property specifications, cleaning preferences, and specific service instructions.

• Payment and billing information required to fulfill your booking.

• Customer support enquiries, service feedback, and review submissions.

Automatically Collected Technical Data

When you access our website, standard web server logs and analytical tools automatically collect technical details such as your browser type, IP address, device type, referring URL, and browsing interactions.

How We Use Your Information

We use collected information solely to operate, maintain, and deliver high-quality residential and commercial cleaning services across Sydney. Specifically, your data is processed to:

• Schedule, confirm, and execute requested carpet, upholstery, tile, rug, or restoration cleaning.

• Prepare accurate quotes and process payments securely.

• Send service reminders, arrival status updates, and invoice receipts.

• Respond to enquiries, provide customer support, and address service requests.

• Maintain internal accounting and satisfy Australian regulatory and legal requirements.

Sharing Your Information

Mega Clean does not sell, rent, or trade customer data to third parties. We share information only under necessary operational and legal circumstances:

• Service Technicians & Partners: Authorised cleaning specialists and trusted software partners assisting in service delivery, payment processing, or communication management.

• Legal Requirements: When compelled by Australian law, court order, or regulatory authority request.

• Asset & Safety Protection: To protect the rights, property, or security of Mega Clean, our team, or our clients.

Cookies & Tracking

Our website utilises essential and analytical cookies to improve site performance, remember user preferences, and measure website usage. You can adjust your browser settings to decline or block cookies at any time; however, certain website features may operate with reduced functionality.

Data Security

We implement industry-standard administrative, physical, and digital security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. Payment transactions are handled via encrypted secure payment processing protocols.

While we take all reasonable precautions to secure your data, no method of transmission over the internet is completely error-free or 100% immune from security threats.

Your Rights & Choices

Under Australian privacy legislation, you maintain rights regarding your personal information:

• Access: Request details of the personal data held by Mega Clean.

• Correction: Ask us to update or amend inaccurate or outdated information.

• Deletion: Request removal of personal data, subject to essential recordkeeping requirements.

• Opt-Out: Unsubscribe from non-essential promotional messages at any time.

Third-Party Links

Our website may contain hyperlinks to external sites operated by third parties. Mega Clean is not responsible for the privacy practices, policies, or content of external sites. We advise reviewing the privacy statement of any external link you choose to visit.

Changes to This Policy

Mega Clean reserves the right to revise or update this Privacy Policy to reflect changing legal standards or service updates. Any modified terms will take effect immediately upon publication on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please get in touch with our team:

Privacy Enquiries & Customer Support

Phone: 1300 151 127

Email: info@megaclean.com.au

Service Region: Sydney, NSW, Australia